Is the fit and style of your sweaters unisex?
Yes, they are unisex. There is no distinction between men and women in repsect to sizing, fit or style so please carefully review our size chart when ordering. All measurements are in inches.
How To Measure
Get a tape measure and a jacket you already own and lay it out flat.
(A) Height - measure from bottom edge of back collar to bottom hem
(B) Sleeve - measure from bottom edge of back collar to edge of sleeve
(C) Chest - go two inches below armpit and measure across
* Please note: as each of these pieces are knit by hand, measurements may slightly vary.
* Please note: measurements are actual sweater measurements and NOT body measurements.
**If you are unsure of your size, email us or phone us, 604.207.9392, and we will be more than happy to assist you.**
How do I care for my sweater?
We recommend professional dry cleaning for our sweaters. To prevent stretch in shoulder area, do not hang sweater from hanger, fold instead.
What are your zipper pulls made out of?
Our signature Granted zipper pulls are made from salvaged wood branches found on Vancouver Island. Therefore no trees were cut down during this process. These one-of-a-kind pieces are hard-wearing and weather resistant.
Where are your products made?
We have people from all over Vancouver knitting. All items are genuinely Canadian made.
How soon can I receive my order?
Items in stock will be shipped out within 48 hours. However most items are made-to-order. Depending on availability of knitters and the items being knit, please allow 3-4 weeks to complete order. To not leave you wondering, we will contact you by email to update you with our progress.
Do you ship to the US and other countries outside of Canada?
Yes, we do however please note, US and international customers are responsible for all local duties, taxes and handling fees that may be charged by their government.
Granted is unable to provide estimates for customs fees. Check with your local customs office for more information.
Shipping Rates in Canadian Dollars
British Columbia
-pick-up at warehouse: $0.00
-small package (approx 1 - 3 accessories ): $8.00
-medium package (one sweater or one vest with or without accessories): $12.00
-large package (two or more sweaters with or without accessories): $16.00
Rest of Canada
-small package (approx 1 - 3 accessories ): $13.00
-medium package (one sweater or one vest with or without accessories): $16.00
-large package (two or more sweaters with or without accessories): $20.00
USA
-small package (approx 1 - 3 accessories ): $15.00
-medium package (one sweater or one vest with or without accessories): $25.00
-large package (two or more sweaters with or without accessories): $32.00
International
-small package (approx 1 - 3 accessories ): $20.00
-medium package (one sweater or one vest with or without accessories): $118.00
-large package (two or more sweaters with or without accessories): $155.00
What is your return/exchange policy?
All of our knitwear is of the highest quality and is hand knit by experienced Canadian knitters. Hand knitted items cannot be made exact to size so please give and take .5" - 1" in measurement. Each order is thoroughly checked in workmanship before it is shipped out.
We are happy to exchange your sweater for a different size, however the shipping and insurance costs must be made by the customer. The customer must notify Granted Clothing by email within 3 days of receiving your order. We will review your request and give you an exchange order number. Please understand that an exchange without this number will not be accepted. The product must be delivered unused, unworn, and with the original tags and packaging and returned within 7 days of the date of your request.
Refunds are available on defective merchandise only.
We do not accept exchanges for sweaters XL and XXL. Please select your sweater size carefully when ordering.
Sale items are final which means no returns or exchanges.
What are the differences for the following types of wool: Pure New Wool, Merino Wool and Possum Blend Wool?
Pure New Wool
Most commonly used wool for our products. Also known as pure virgin wool, it is 100% natural and is one of the earth's most sustainable resources.
Merino Wool
Merino sheep are bred distinctly different from other breeds of sheep. The wool is characterized by fibres that are very short, very thin and "fine", thus making it softer and lighter than our regular yarn. One square inch of skin on a merino sheep produces about four times as many wool fibres as on other breeds of sheep.
The Merino sheep do not go through the process of mulesing.
Possum Blend Wool
The combination of merino with possum hairs makes for a luxuriously soft and very warm wool like no other. Due to its hollow fibres the garment is excellent in insulation and very light in weight. It has also been proven that it wears better than cashmere and has superior anti-pilling qualities.
I'm a little hesitant to order. Do you have any testimonials I can read?
I just received my sweater. It's gorgeous !!! It is even nicer than what I saw on internet. Thank you very much. I will treasure it for the rest of my life. - Celine from Quebec
I got my lovely toque this morning and adore it! - Jane from Toronto
Supporting local design is important to me so when I was looking for a locally made hand-knit sweater for my boyfriend, I was pleased to come across Granted clothing. I was impressed by the quality and style of Granted's sweaters. So much so that I ended up ordering one for both my boyfriend and myself. We are both very much enjoying our sweaters and wish you much success in your business. - Kristy from Vancouver
The sweater just arrived. It is beautiful, and it fits perfectly. - Shelley from Cincinnati, Ohio
Thought I would let you know that everyone loves their gifts... the camel sweater is the perfect size and color scheme, the poncho (the length is right) and legwarmers are great, and the purse is perfect. - Mary from Vancouver
I just wanted to thank you! My sweater arrived Friday and I just love it!! I wore it all weekend long - dog walking, coffee, market, etc.! The fit is perfect and I just think it's the cutest thing. - Julia from Alberta
I just received my vest and it almost brought tears to my eyes! It fits really well (thank you for your help on sizing) and it is truly more beautiful than I even imagined, and I had high hopes! The quality is exceptional. This vest exceeded all of my expectations, as well as your customer service. Granted has a fan for life; thank you so very much. Please pass along my thank you to the appropriate folks!. - Judy from Oregon
My sweater just arrived and it is gorgeous. I couldn't be happier with it. I'll probably be back for more. Thank you so much.. - Carol from Connecticut
